FromThePage is looking for an individual to provide part time support and customer success.
The ideal candidate will exhibit the following skills:
- excellent written and spoken English communication skills
- understanding of archival and library workflows, especially those related to digital library work
- fluent technical tool user
- willingness to dig in and figure out how software works (or is broken!)
- create documentation, including written documentation and video walkthroughs
- manages self and works independently
- exhibits FromThePage's values: Always Learning, Action Oriented, Humbly Confident, Service Heart
- 10-30 hours a week
One a day-to-day basis, this role would entail:
Support
- Log and track support issues
- Prioritize (with team) support issues
- investigate, reproduce, and shepherd issues from initial reporting through resolution
- provide regular updates to customers
- meet weekly with management
Customer Success
- Guide customer onboarding via Zoom and email
- Produce documentation – written and video – to help customers and transcribers
- Proactively reach out to customers to help get the most value out of FromThePage
To apply, send your resume and cover letter to sara@fromthepage.com.